Repair and Play — Warranty & Repair Service Policy

Effective Date: October 14, 2026

At Repair and Play, we strive to provide professional, reliable electronics repair services. Because electronic devices are complex and may have hidden or pre-existing problems, all repairs are subject to the following warranty terms, service conditions, and limitations.

By signing our repair authorization at check-in, customers acknowledge and accept these terms.

1. Limited 90-Day Repair Warranty

Repair and Play provides a 90-day limited warranty beginning on the date the repair is completed.

• Warranty coverage applies only to the specific repair, replacement component, or service listed on the customer’s receipt.

• If a covered defect occurs within 90 days, Repair and Play will inspect the device and repair or replace the affected part at our discretion, at no additional charge.

• Warranty claims require the device to be returned to Repair and Play for inspection and verification.

• Warranty coverage does not extend to unrelated components, new problems, or conditions that develop after service.

• The warranty applies only to the original customer and device and is non-transferable.

• Warranty work does not restart or extend the original 90-day period unless required by law or otherwise agreed in writing.

Repair and Play reserves the right to determine whether a reported issue falls within the original repair warranty based on inspection and diagnostic findings.

2. Warranty Exclusions

Our limited warranty does not cover:

• Pre-existing problems or defects unrelated to the completed repair.

• Cracked screens, drops, impacts, bent frames, pressure damage, or other physical damage.

• Liquid exposure, corrosion, excessive heat, fire, insects, pest contamination, or electrical surges.

• Normal wear and tear, including gradual battery-capacity deterioration.

• Software, operating system, firmware, application, account, activation, carrier, or network-related problems.

• Damage caused by improper charging accessories, misuse, modification, or unauthorized repair attempts.

• Problems resulting from third-party repairs or alterations affecting our original work.

• Accessories or components not specifically included in the repair.

• Defects in customer-supplied replacement parts.

Any new damage, modification, or third-party repair affecting our work may void the applicable warranty.

3. Liquid Damage & Corrosion

Liquid-damaged devices are repaired on a best-effort basis and carry no repair warranty.

Liquid exposure can damage multiple components, create electrical shorts, and cause corrosion that may not be immediately visible. Even when a device appears to function normally following treatment or repair, hidden damage can cause additional failures days, weeks, or months later.

Customers should understand that:

• Liquid-damage treatment does not guarantee successful repair or long-term reliability.

• A device may temporarily function and subsequently develop new problems or stop working entirely.

• Corrosion may continue affecting internal components after cleaning.

• Additional repairs may be necessary after initial treatment.

• Devices may be permanently damaged or beyond economical repair.

• Treatment or repair may reveal additional failures that were previously hidden.

Repair and Play cannot guarantee the functionality, reliability, or continued operation of a liquid-damaged device.

Liquid-Damage Treatment Fee: $40 + applicable tax

This is a separate, non-refundable service charge for authorized liquid-damage treatment actually performed. It is not credited toward additional repairs and applies regardless of whether the device can ultimately be repaired.

Additional component repairs are quoted separately and require customer authorization.

4. Repair Risks & Pre-Existing Conditions

Electronics repair involves inherent risks, especially when devices have previously been damaged, opened, repaired, exposed to liquid, or subjected to excessive heat.

During diagnosis, disassembly, cleaning, or repair, hidden damage may become apparent or fragile components may fail.

Examples include:

• Adhesive-mounted screens cracking or separating during removal.

• Previously damaged connectors, cables, or plastic components breaking during disassembly.

• Corroded components failing during cleaning or testing.

• Devices with existing board damage developing additional faults.

• Devices that initially power on becoming nonfunctional because of underlying damage.

Repair and Play uses reasonable care during service but cannot guarantee that all devices will be repairable or that pre-existing problems will not worsen.

Additional repairs resulting from discovered faults will be discussed with the customer before additional paid work is performed.

5. Water Resistance & Manufacturer Notifications

Opening an electronic device may compromise factory-installed water-resistant seals, adhesives, and protective materials.

Although replacement seals may be installed when appropriate, Repair and Play does not guarantee that any repaired device will remain waterproof or water-resistant.

Customers should avoid exposing repaired devices to water, moisture, or excessive humidity.

Some devices may also display manufacturer notifications regarding replacement parts, calibration, or component verification. Such messages do not necessarily indicate a defective repair.

Certain manufacturer-dependent functions or calibrations may remain unavailable following component replacement.

6. Customer Data & Device Testing

Customers are responsible for backing up important data before submitting a device for repair whenever possible.

Repairs, diagnostic procedures, component failures, software problems, or pre-existing damage may result in partial or complete data loss.

Repair and Play does not guarantee the preservation or recovery of data and is not responsible for data loss to the extent permitted by law.

We do not request or collect customer device passcodes or access personal content for routine repair testing.

Because devices may remain locked during testing, certain functions may not be fully verified, including cameras, microphones, applications, connectivity, and other features requiring access to the operating system.

Customers are encouraged to inspect and test their devices after repair and promptly report any concerns.

7. Bench & Diagnostic Fees

Diagnostic fees cover technician time, troubleshooting, testing, equipment use, and labor involved in identifying device problems.

Diagnostic fees are owed regardless of whether a device is repairable, successfully repaired, or the customer declines further repairs.

When a customer approves a repair, the applicable bench fee is credited toward the authorized repair price.

Payment of a diagnostic fee does not guarantee a successful repair or a specific diagnosis when device conditions prevent further testing.

Additional repairs, replacement parts, and services requiring further charges will be quoted and require customer approval.

Applicable taxes are additional.

Advanced Motherboard Diagnostics

Our standard bench/diagnostic fee covers the initial testing needed to identify most common device problems. This fee is credited toward the repair cost when the customer proceeds with an approved repair.

Some devices have complex motherboard or component-level failures that require more extensive troubleshooting, specialized equipment, and additional technician time.

When advanced diagnostics are necessary:

• We will contact the customer to explain our findings before proceeding.

• An additional $60 advanced diagnostic fee applies only with customer authorization.

• This fee is separate from the standard diagnostic fee and any subsequent repair charges.

• Advanced diagnostic fees are not credited toward repairs and remain due even if the device cannot be repaired.

• Advanced diagnostics do not guarantee that the problem can be identified, resolved, or successfully repaired.

• Any additional repair costs will be quoted for customer approval before proceeding.

No advanced diagnostic work or additional charges will be performed without the customer’s authorization.

8. Special-Order Parts & Deposits

Repairs requiring specially ordered parts require a 50% deposit before parts are ordered.

• Once the part has been ordered, the deposit becomes non-refundable.

• Deposits are applied toward the authorized repair total.

• Parts availability, supplier delays, and shipping times may affect completion.

• Additional repairs discovered after disassembly may require a revised estimate and customer approval.

• If Repair and Play cannot obtain the ordered part or cancels the service, the customer will receive a refund of the applicable deposit.

Customers should understand that specially ordered parts may not be returnable to suppliers.

9. Biohazard & Pest Contamination

Devices containing insects, insect residue, bodily fluids, excessive contamination, or other potentially hazardous materials require additional precautions.

Biohazard/Pest Handling Fee: $60 + applicable tax

This fee covers the additional handling, containment, and safety precautions required for contaminated devices.

Customers may authorize additional cleaning for $30, bringing the total to $90 plus applicable tax.

• Biohazard handling charges are disclosed for customer approval before chargeable work.

• Cleaning does not guarantee the elimination of every contaminant or the restoration of damaged components.

• Devices presenting significant contamination may require isolation before service.

• Repair and Play reserves the right to decline service when contamination presents an unreasonable safety risk.

10. Replacement Parts & Components

Repair and Play may offer different replacement-part options depending on device model, availability, and customer preference.

These may include aftermarket, premium aftermarket, refurbished, OEM pull, or manufacturer-original components.

The replacement-part category will be identified in the customer’s estimate or receipt when applicable.

Customer-supplied parts are not covered by our parts warranty. Labor associated with installing customer-supplied parts may carry separate terms disclosed before service.

Removed components may be retained for supplier returns, recycling, or disposal unless the customer requests their return before service and their return is permitted.

11. Repair Estimates & Completion Times

All quoted completion times are estimates rather than guarantees.

Repair timelines may be affected by:

• Availability and delivery of replacement parts.

• Current technician workload.

• Additional damage discovered during repair.

• Supplier or manufacturer delays.

• Diagnostic complexity or required additional testing.

Repair and Play will make reasonable efforts to communicate significant delays and obtain approval before performing additional chargeable work.

12. Unclaimed Devices

Customers are responsible for arranging timely pickup after receiving notification that their device is ready, cannot be repaired, or has been declined for further service.

Devices remaining unclaimed for 60 days following notification may be subject to applicable Oklahoma procedures for unclaimed property, possessory liens, or lawful disposition.

Repair and Play reserves the right to pursue recovery of unpaid authorized charges through procedures permitted by law.

Devices do not automatically become the property of Repair and Play after 60 days. Any sale or disposal will occur only in accordance with applicable legal requirements, including required notices.

Customers are encouraged to contact us promptly if additional pickup arrangements are necessary.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Repair and Play is not responsible for indirect, incidental, special, or consequential losses associated with device failure or repair, including:

• Lost data, files, or software.

• Lost income, business, or productivity.

• Loss of device use.

• Costs associated with temporary or replacement equipment.

• Other indirect financial losses.

These limitations do not waive any consumer rights or liabilities that cannot lawfully be excluded.

14. Customer Authorization & Acceptance

By signing the repair intake agreement, the customer:

• Confirms they own the device or are authorized to request service.

• Authorizes Repair and Play to open, inspect, diagnose, and perform approved repairs.

• Acknowledges the risks associated with electronics repair, including possible additional failures or unsuccessful repairs.

• Accepts applicable diagnostic fees, approved treatment charges, parts deposits, and other authorized charges.

• Understands that successful repair and long-term device reliability cannot be guaranteed.

• Agrees to the applicable warranty exclusions, service conditions, and limitations described in this policy.

Repair and Play remains committed to clear communication, professional workmanship, and fair treatment of our customers.

Repair and Play

4413 C NW Cache Road
Lawton, OK
580-699-5130

This policy supplements the terms accepted on the customer’s repair intake ticket. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.